Terms of engagement

These terms apply to any agreement for service you make either directly or on our website. Please read them carefully, as they set out important information about your and our rights and obligations.

By making the order you agree to these terms.

You must be at least 18 years old and a resident of the UK to place an order on our website.

PART 1

The Nutritional Therapy Descriptor 

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. ALINE your HEALTH® is a Registered Nutritional Therapy Practitioner (RNTP). ALINE your HEALTH® assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. 

This approach allows us to work with individuals to address nutritional imbalance and help support the body towards maintaining health. 

Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. 

ALINE your HEALTH® consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. 

ALINE your HEALTH® never recommends nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professionals. We frequently work alongside medical professionals and can communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided. 

ALINE your HEALTH® requests that as the as Client you are aware of the following: 

The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme. 

Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties. 

ALINE your HEALTH® is not permitted to diagnose, or claim to treat, medical conditions. 

ALINEyourHEALTH`s recommendations are not a substitute for professional medical advice and/or treatment. 

ALINE your HEALTH® may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services. 

Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.

This document only covers the practice of nutritional therapy within this consultation, and ALINE your HEALTH® will make it clear if we are to provide services that are outside the scope of nutritional therapy practice.

The Client understands and agrees to the following: 

I am responsible for contacting my GP about any health concerns. 

If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional recommendations provided by ALINE your HEALTH®. This is necessary because of any possible reaction between medication and the nutritional programme. 

It is important that I tell my ALINE your HEALTH® about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme. 

If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact ALINE your HEALTH® promptly for clarification. 

I understand that the recommendations are personal to me and may not be appropriate for others. 

I must contact ALINE your HEALTH® should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions. 

Recording consultations using any form of electronic media is not allowed without the written permission of ALINE your HEALTH®.

It is my responsibility to ensure I have a working internet connection for online appointments. If I am unable to connect as scheduled, the appointment is considered a ‘no show’ and will be charged in full.

Confidentiality and Data Protection

ALINE your HEALTH® will keep your personal information confidential and secure following the GDPR guidelines for the practice. ALINE your HEALTH® will not share your information with third parties without your consent. However, if ALINE your HEALTH® believes there is a risk of significant harm to yourself or another person, ALINE your HEALTH® may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy Policy is available on our website.

PART 2

Payment Terms and Cancellation

Fees are agreed in advance and are paid when booking your appointment. Package fees are paid in full in advance of the first appointment. Payments can be made by bank transfer, credit or debit card.  

Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged in full.

In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to info@alineyourhealth.co.uk. ALINE your HEALTH® will refund any monies paid prior to cancelling this Agreement. 

If the services have commenced during the 14-day Cooling-off Period, ALINE your HEALTH® will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation.

We understand the above and agree that our professional relationship will be based on the content of this Agreement. We declare that all the information we share during this professional relationship is confidential and to the best of our knowledge is true and correct. 

PART 3 : 

General Terms 

How to contact us: 

You can contact us by sending an email to info@alineyourhealth.co.uk.

Events beyond our control:

We are not liable to you if we fail to comply with these terms because of circumstances beyond our reasonable control.

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End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

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Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

• losses that were not foreseeable to you and us when the contract was formed;

• losses that were not caused by any breach on our part;

• business losses; or

• losses to non-consumers.

No third-party rights

No one other than us or you has any right to enforce any of these terms.

Transfer of rights

You are not allowed to transfer your rights under these terms to anyone without our prior written consent.

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Governing law and jurisdiction

The laws of England and Wales apply to these terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.